Iben Family Puppies: Frequently Asked Questions
When can I get my puppy?
The law states that a puppy cannot leave before 8 weeks of age. After 8 weeks old, it is the breeder's discretion as to when the puppy can go to his/her new home. We know you are anxious to bring your fur-baby home, but the health of the puppy is our top priority. Some puppies, especially extra small puppies, need a little extra time with us. Most puppies go to their new homes between 8 and 12 weeks.
Do you ship?
Yes, we use Delta, American Airlines and United Airlines to ship. If you would like more information on their policies, please see their websites.
Why should we adopt one of your puppies instead of a shelter puppy?
This is a personal choice. Our customers are generally looking for a specific breed or specific traits. Some customers do not want to un-train behaviors previously learned. Our customers have also found that small breed, non-shedding and hypo-allergenic dogs are hard to find in shelters. We agree with the values of most shelters- to place unwanted dogs in responsible homes- and fault no potential dog owner for choosing whichever option will be best for their life.
What if something happens and I can't keep my dog?
We do not want our puppies in any negative situation and we understand that life can take unexpected turns. If you need to rehome your puppy, we will take back any of our puppies for any reason. However, we do not refund any monies.